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Old January 31, 2013, 07:57 AM   #9
zincwarrior
Senior Member
 
Join Date: July 1, 2011
Location: Texas, land of Tex-Mex
Posts: 1,214
Quote:
I recently had a run in with this vendor based out of Farmington, CT. Parent company goes by Delmic Enterprises, LLC "dba" Target Sports USA and/or DiscountAmmoSales.com - currently 9 complains in BBB, going on 10.

I recently placed an order with them, I do admit, they have good prices. But when I received the package, I noticed that the ammo I got was not what I ordered. I called Customer Service and told them about their error. He said that I shouldn't be complaining because I supposedly got a better one. I told him, that's fine and dandy, but my husband specifically requested a particular kind. I continually told him that the order is incorrect. He asked to speak to my husband because I was "ignorant" of the differences. I told him he was in Afghanistan and he can call there if he wants. He was rude, curt, and provided poor service! After yelling at me, he said fine and that he would issue an RMA and refund. I told him I didn't want a refund and all I wanted was an exchange - that simple. He flat out said NO! I asked "why" and unbelievably, he said "Because I don't want to!" WOW!

I understand I am new to all this, but I placed an order based on the instructions my husband gave me. He wanted a particular type/kind and that's what I ordered. Regardless if what they shipped is better, they still provided me the wrong product. Instead of educating me, I was yelled at, insulted, and belittled! I just wanted to share my experience with folks looking to buy ammo online. Buyer Beware! Very military unfriendly and POOR CUSTOMER SERVICE! Please pass it on!
Thats completely unacceptable on a commercial basis. I once had a backorder, where the firm contacted me and asked if I would mind switching (as they were exceedingly out) but never in any business have soeone switch out a product for another and "say it was as good." In legal terms thats called fraud.

I would report them to tbe Better Business Bureau in your area and their location. I'd also do like you did and report them to other websites.
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