I would make sure you did register the pistol with them before calling. You can do that on line. Give CS a call and they should take care of things for you. If they return the same pistol you can get it shipped to your house. If they replace it, it will have to go to a dealer to be picked up. The dealer I would have it sent to is the one you bought it from.
I have a Range Officer with only a few hundred rounds through it so far. It's been great. There is a little finish worn off on the rails in places. The rails are a tight fit. It has a match grade barrel and is quite accurate too.
Try to speak nicely to the CS people and you probably will have them doing everything possible to make you happy.