Yes, overall I like their service pretty well.
I ordered an optic from them a few months ago and several days later I checked the status on their WEB site and saw it was on “fraud hold”. So, of course I freak out thinking someone has stolen my ID or something. I call Customer Service who transferred me to Accounting immediately the lady was extremely apologetic explaining to me that random orders are selected for review and that it had nothing to do with me personally. She then told me she would ship my optic overnight and waved all shipping charges.
A major source of objection to a free economy is precisely that it ... gives people what they want instead of what a particular group thinks they ought to want. Underlying most arguments against the free market is a lack of belief in freedom itself.
- Milton Friedman