Send it back and let them fix it for free. To answer your question yes they are available on line and no it is not normal.
NRA Life Member, NRA Range Safety Officer, NRA Certified Pistol Instructor, IDPA Safety Officer, USPSA NROI Range Officer,
ICORE Range Officer, ICORE Match Director ,MAG 40 Graduate
As you are, I once was, As I am, You will be.