Yep its bad over there . Great prices great quality and very VERY bad customer service . I have ordered from them many times and only had one bad shipping issue but all orders were slower then any other place I order from . I have never heard of anybody NOT getting there order at some point but it may take a while . If you ever do get through to them don't expect them to be nice or apologetic that's not there way .
I called again and the telephone was answered. The very pleasant girl
EDIT: did not see this must of been posting when I was . It's nice to here they may have got somebody a little more frienly answering the phones now