I recently called Sig customer service because I was having issues with the slide not locking back on the last round of my 226. I have heard of people having trouble with this and that the problem a lot of times is that the shooter has his thumb on the slide lock (easy to do with some Sigs). I started watching closely to make sure this wasn't the reason and it doesn't appear to be. Sig customer service basically blew me off saying the problem was either the ammo or me limp wristing the gun. They never made any offer to look at it at all. I was hoping they would say something like "try some different ammo and make sure your not limp wristing and then send it back if it's still a problem"
On another occasion, I sent the gun back because one of the Trijicon night sights went bad. They replaced the sights but the gun has been shooting very low ever since.
So far, the jury is still out on Sig customer service as far as I am concerned.
Do not follow where the path may lead, go instead where there is no path and leave a trail - Ralph Waldo Emerson