The Platinum Plan was free with my purchase of the new R1. The initial return is one time within the first year of ownership. The shipping packet is sent to you and is for UPS overnight shipping with tracking. The purpose is to factory inspect, clean and correct any owner concerns. I dropped it off on a Monday mornng, and Remington received it the next morning at 10:40 AM.
I had the pistol back within six days of their receipt (the following Monday).
The Platinum Plan provides for the same type free shipping for any future warranty claim repair for the life of the original owner. In case of a warranty claim, the factory is to repair and return your pistol within 7 days.
It sure beats my experience with a Bersa pistol warranty claim. I had to pay the cost of shipping (over thirty dollars), and it took almost a month to receive the pistol back.
I appreciate your concern, but it went very smoothly in my experience with the Remington R1. I am a satisfied owner.