This was less than a week including shipping time and the weekend.
I don't know, but it smells factory new. Kind of like a new car. LOL
It must be the oil they use. I suppose I should break it down and clean/oil it before shooting like I do all new guns. The return form states the technican cleaned fired and checked over the pistol.
There were blocks on the form they send you to request services. I think you might want to inquire about the price of trigger work and other services when you call for the free shipping labels. At least the shipping will be free.
The Platinum Plan does provide for free shipping with any warranty work.