I had one interaction with Ruger customer service and they were exceedingly helpful and accomodating.
Picked up the shipping both ways and replaced and installed the lost part on my Red Label for free within the space of about two weeks.
I was already a bit of a Ruger fanboy, but that forever earned my loyalty.
NRA Life Member
Ladyfriend: "I need help with the leaves in the yard"
Me: "Controlled burn?"
LadyFriend: "I forgot my Boy Scout turned into an infantry officer."