I had one interaction with Ruger customer service and they were exceedingly helpful and accomodating.
Picked up the shipping both ways and replaced and installed the lost part on my Red Label for free within the space of about two weeks.
I was already a bit of a Ruger fanboy, but that forever earned my loyalty.
NRA Life Member
Me: "The .45 GAP was an answer to the question nobody asked."
Trooper pal: "Says the guy who thinks .38 Super and 10mm are viable pistol calibers and gets mad when Wal-Mart doesn't have them."