I had one interaction with Ruger customer service and they were exceedingly helpful and accomodating.
Picked up the shipping both ways and replaced and installed the lost part on my Red Label for free within the space of about two weeks.
I was already a bit of a Ruger fanboy, but that forever earned my loyalty.
NRA Life Member
Big Sister: "You should be sponsored by Allen"
Me: "If you can't shoot good, at least look good walking to the firing line."
Big Sister: "Can you not afford a Pelican? Then buy an Allen gun bag."