I had one interaction with Ruger customer service and they were exceedingly helpful and accomodating.
Picked up the shipping both ways and replaced and installed the lost part on my Red Label for free within the space of about two weeks.
I was already a bit of a Ruger fanboy, but that forever earned my loyalty.
NRA Life Member
Big Sister: "Everyone in America is fine with the .30-30, except Mack. He has to shoot that .35 because that extra point zero fives inches will matter on Bigfoot."