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Old December 12, 2012, 05:17 PM   #3
johnwilliamson062
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Join Date: May 16, 2008
Posts: 6,817
I have had two run ins with Ruger customer service in non-warranty non-defective situations. Both times I spoke to an individual who did not have much firearms knowledge. They were polite and helpful, but were not knowledgeable about the firearms I called about. They were able to get the info and call me back after several days with reasonable answers.

I have dealt with other firearms companies where the CSR has extensive product knowledge.
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