All i can say is mine has been great. I did when i first got it somehow i stepped on a clip and broke it. (225Lbs of Muscle on me ya know
.) I called Taurus the next day,explained that i had stepped on it. With in 4 days i had 2 ( yes 2 ) brand new clips being dropped of by Fed Ex for free. Now i hear a lot of people talk trash about their customer service. I would have to agree, In my case that was very poor customer service, I mean to make me have to wait 4 days for 2 new ones that i broke. I also had to wait like 3 or 4 rings on the phone for them to answer.