It took alot of work and fanagling to get everything in properly.
This person must be pretty unfamiliar with the gun and you probably would have done just as well to install it yourself. I've done 3 of these and they are a piece of cake. There's nothing to specially fit... just drop in parts. Not sure what was so difficult. But yes, the DCAEK kit is a spectacular upgrade to the M&P.
I did a review as well about a year and a half ago: