I bought an EZ9 brand new that doubled.It was returned to EAA and repaired under the warranty at no charge within 4 wks. $20 for return freight. I think every co. charges for the return freight.
No, they don't. S&W certainly doesn't charge for shipping on warranty repairs.
Not only that, but EAA insisted I ship a gun to them and pay overnight rates, even though I live 20 minutes away and could have dropped it off. They insisted on shipping parts to me, also at the high overnight rates. They claimed any face-to-face contact at the office would violate their policy.