Depends on your definition of bash.
If telling the truth- that my own experience was less than positive and their customer service was so poor that the company had to put out a video stating to the effect of "We know it's been bad, we'll get better, we promise" is bashing, then so be it.
To those who have had a good Taurus experience any negative review of their products or company is considered bashing. To those who had those negative experiences, it's telling the truth. If telling the truth is considered bashing, well, that ought to tell you something about the company.
I hope that they do indeed get their act together but it will take some doing before I'll ever consider buying one of their products again.