pghrich- Sorry for your issues with UPS. I ship with them on a regular basis also. Short of being asked if i want Insurance on the package,i have never been asked what's inside. I would be very much offended if they did ask.
When you have a return label from a company (AKA RGA ) their should be no questions at all. I would write it off as rookie employies or just poor service
NRA Certified RSO
NwCP- Performance Isn't Optional