I actually know the owner and got ahold of him and told him about it. He told me that and I called the guy out on it since he was saying he did not get his refund. I mean come on guys there is bound to be with any company when you have that many orders a handful of messups. I can name tons of reputable companies that have been around a while that I have had bad issues with but have also shopped again and its been perfect. Just saying......