I've been down this road with RCBS too, the last time was when a buddy gave me his old swaging die for crimped primer pockets. Unfortunately his was missing a couple of parts. I called RCBS and explained the situation and told them I was looking to buy replacement parts. The woman on the phone asked for my address and said we'll get those right out to you. I asked if she wanted my CC # and she told me no. That's going above and beyond the call of duty in my book especially since I wasn't the original owner of the swaging die. I'm an RCBS customer for life, can't say enough good things about their customer service.