Utopia: Both the Hornady and RCBS can be programmed to speed up a particular weight or weight range.
My RCBS is untouched, and it keeps up with my Dillon 1050 quite well. I have NEVER had to wait longer than 15 seconds for a charge, except when it needs to "fill" the trickler.
I can't believe that Hornady was that unhelpful. Call again and ask if you can program for your weight range or if they can take it back and be sure it is working alright.