Sounds like there's something in the database that's wrong.
You got that right!!! I haven't been denied, just in "research". It was actually kind of confusing; denied, approved, sent to research is what I took away from the experience. Sounded like the person on the other end of the line didn't have a clue to be perfectly honest.
Thanks for the appeal link, hopefully I won't need it, but I have no faith in the system and probably will, I'll definitely keep the link handy!
BTW, AWESOME screen name; MST3K rules!!!