I called Hornady Customer Service after the press froze and I broke an indexing "pall".
They believe the indexing of the press at the factory was not set correctly.
In addition, they beleive the failure to pick up primers is related to an adjustment of the bent shuttle rod guide which needs to be adjusted so the shuttle pick-up hole is slightly past the center alignment primer pick-up hole at the top of the cycle.
They are forwarding a set of new indexing palls.
Hopefully, I can get this press to run in the next few days. I did not think the initial set-up would involve this much effort and knowledge but I beleive I can get it to run eventually.