But that is the point, Frank. The majority of people don't complain because either,(1)) they don't know their rights have been violated or,(2) they figure it's a waste of time to "fight city hall".
The bulk of other cases weren't investigated because they weren't timely. Most people wouldn't know to complain at all unless they contacted a lawyer, read: they shelled out big $$.
The HIPPA ACT is, I'm sure, a big improvement over pre-HIPPA,however, it's not a cure. It's like putting a "band aid" on a bullet wound! The system is corrupt.
In my hour of darkness
In my time of need
Oh Lord grant me vision
Oh Lord grant me speed - Gram Parsons