Dave, I for one have mixed emotions on your apology. Are the emails we saw the norm or was it a bad day at the office? Is the apology damage control or from the heart? I also was considering your pistol and am now worried about the CS there. Like others have said, if that is the norm before you buy, what is the norm after you buy? Your emails truly showed no desire to sell another gun because you already have a pipeline full of orders, humor or not. Just one man's curiosity here.
Fool me once, shame on you. Fool me twice, shame on me.