My judge was broken out of the box also. Sent it back and fourth many times for about a year. Nothing ever fixed, no documentation other than the word "repaired" or "replaced". They REFUSED to talk to me. If I argued with the person who answered the phone about talking to a manager or anyone higher up they would dump me in a no name voicemail and I never got a return call. Finally did a very well written and documented BBB complaint. Had a check in a month.
I bought one Taurus firearm. I'll never make that mistake again.