View Single Post
Old May 29, 2012, 08:37 PM   #1
armoredman
Senior Member
 
Join Date: May 22, 2007
Location: Arizona
Posts: 3,763
Make ABSOLUTELY sure of your shipping information!

I ordered a scope and rings from a company, and paid for UPS Ground shipping. They refunded my money and canceled the order due to the rings not being in stock. I said fine, I have rings, just send me the scope, was confirmed on three separate e-mails. NOT ONE E-MAIL SAID ANYTHING ABOUT CHANGING MY SHIPPING INSTRUCTIONS! See, here we have PO Boxes, not direct mail delivery. if you put the physical address on the package, it doesn't go through with USPS, gets bounced back to shipper. If you ship UPS/FedEx, you use the physical address, not the PO Box.
I paid for UPS Ground, and used the physical address. So the shipper changed it to UPS Mail Innovations, where UPS delivers to the nearest major Post Office, and they deliver from there.
Coincidentally I have the e-mail confirming the order for the scope...on 4-30, not shipped until 5-3. The bold on the estimated delivery date is mine, the rest is copied from the UPS page just a few minutes ago.
Observe.
Quote:
This shipment is progressing through the postal system to the final destination.

Request Status Updates

Estimated Delivery:
Wednesday, 05/09/2012
Last Location:
DES MOINES, IA, United States, Friday, 05/25/2012

Additional Information
Package Actual Weight:1.2850 lbsPackage Destination: xxxxxPackage ID:xxxxxxx Package Sequence Number:xxxxxxxxxxxPackage Status:In Transit by Post OfficeProjected Delivery Date:05/09/2012

Shipment Progress
What's This?
Delivery confirmation information provided by the United States Postal Service.
Location Date Local Time Activity
DES MOINES, IA, United States 05/25/2012 11:36 A.M. Package processed by local post office
FOREST PARK, IL, United States 05/24/2012 12:47 P.M. Package processed by local post office
BELL GARDENS, CA, United States 05/22/2012 5:21 A.M. Package processed by local post office
PHOENIX, AZ, United States 05/19/2012 3:40 P.M. Package processed by local post office
DES MOINES, IA, United States 05/17/2012 9:37 A.M. Package processed by local post office
FOREST PARK, IL, United States 05/16/2012 2:20 P.M. Package processed by local post office
BELL GARDENS, CA, United States 05/13/2012 1:56 P.M. Package processed by local post office
PHOENIX, AZ, United States 05/11/2012 11:42 P.M. Package processed by local post office
05/11/2012 7:44 P.M. Package processed by local post office
---, AZ, United States 05/11/2012 8:35 A.M. Package returned to sender by local post office due to incorrect address. Contact sender for further assistance.
United States 05/11/2012 8:29 A.M. Received by the local post office
PHOENIX, AZ, United States 05/10/2012 9:38 A.M. Electronic Shipment Information Received for Package by Post Office
05/10/2012 8:14 A.M. Package processed by local post office
BELL GARDENS, CA, United States 05/09/2012 6:29 A.M. Package processed by local post office
PHOENIX, AZ, United States 05/07/2012 8:30 P.M. Package processed by local post office
---, AZ, United States 05/07/2012 2:00 P.M. Package returned to sender by local post office due to incorrect address. Contact sender for further assistance.
United States 05/07/2012 1:55 P.M. Received by the local post office
PHOENIX, AZ, United States 05/06/2012 11:25 A.M. Package processed by local post office
---------------------------------------------------------------------
UPS Mail Innovations Shipment Progress
Location Date Activity
PHOENIX, AZ, United States 05/10/2012 Package transferred to local post office
Tolleson, AZ, United States 05/10/2012 Postage Paid/Ready for destination post office entry
Tolleson, AZ, United States 05/09/2012 Package received for sort by destination UPS Mail Innovations facility
Carol Stream, IL, United States 05/04/2012 Package transferred to destination UPS Mail Innovations facility
05/04/2012 Package processed by UPS Mail Innovations origin facility
Carol Stream, IL, United States 05/03/2012 Package received for processing by UPS Mail Innovations
I contacted the shipper when I first saw that they had screwed up the shipping, and that it was going to bounce. They said the only thing they would do is get the item when it returned, and resend the same item by UPS Ground at their expense. The shipper only two days ago allowed that they may have made an error, and allowed me to submit a claim to begin processing on this item, which really isn't lost, it's just unstoppable. I have been talking to a Postal Inspector who is just as confused as I am, has actually seen a picture snapped by one of the machine cameras, and the return address is plain as day.
The long and short of it is I have neither product nor funds, and am not assured of receiving either. I can also state, and the Postal Inspector agreed with me - a 'scope in the tender mercies of Parcel Post for close to -a month is not likely to be in usable shape.
It wasn't expensive, but I did want it, wanted it to test the short rail on the wife's rifle. I am not posting the shippers name yet, as they said Thursday morning it should be 24-48 hours to get the "claim" processed...I'll even give them Monday as a holiday. After that...
I will likely never order from this outfit again.
The moral of the story is, make sure the info is correct, even AFTER you put the order in.


The above was originally posted May 25th. Since then the package has returned to Phoenix twice more. I have instructed the Postal Inspector who has been following this to make sure that when the package is finally stopped that it be returned to Optics Planet. I had to contact them to request an update after the 48 hour timeframe had expired. I was told they need another 48 hours to "process my claim". This is unacceptable, and I have requested an immediate refund. I will also never do business with this organization again, and I will instruct others to avoid them. This is how they treat me for a $34 dollar scope, nothing real expensive,can't imagine what would happen if it was something truly expensive. By way of comparison, I ordered a large shipment from MidwayUSA some years ago, and a bottle of Hoppes came op-en during shipment, damaging some items. MidwayUSA had replacement items enroute the day I called them.
I have been told the Post Office will be asking Optics Planet for postage due on this item...
__________________
http://czfirearms.us/ same original CZForum, new location.
armoredman is offline  
 
Page generated in 0.05108 seconds with 7 queries