A total noob should not be casting your bullets, they should be answering phones, labeling boxes, loading trucks and so on. Freeing up more qualified persons for the casting, sizing, and quality control that has made the company grow to this point. That is what is called good management.
takes time to train a noob on how to handle customer service more so than to baby sit a casting machine. once the machine is running teaching the qc part of the job should go quick. handling the phones for 1 mill plus a month customers will take longer if they dont know the correct terminology or have a background to draw from.