I placed an order for a Walther PPQ 40 back on Jan 24. It never came and started getting worried. I called a few times and got helpful customer service reps. All of a sudden whenever called I would get voice mail and this lasted for a about a week. Finally last week (saturday) I got someone on the line and she was very helpful. She explained they had upgraded their phone system and the lines were down during that process. She also informed me of the fact that they are experiencing delays in receivng product from their suppliers and have changed their return ploicy as a result of the delays. She told me I could cancel my order for a FULL REFUND, no restocking fees. I got my full refund this past Tuesday. Although I did not get what I wanted when I wanted it from them, I was very pleased with customer service. I also did in fact get my Walther from somewhere else during the process, paid more but hey, I got my gun.