that is strange, but if you were treated that way that is indeed unacceptiable.
I've placed a half dozen orders with them and always had a very nice lady on the phone explain everything to me then give me a total give or take a couple bucks.
I had no issues figuring out the nagant bit though, $99 for izzy $110 for izzy hand select or tula non hand select, $120 for tula hand select...
"...with liberty and justice for all." (Must be 21. Void where prohibited. Some restrictions may apply. Not available in all states.)