Really sorry to hear about the apparent lack of service; however, I suspect you had not gone high enough up the food chain at Berry's. Jay strikes me as a reasonable fellow.
I second Stevens in that I've had excellent service from Berry's and from the use of their products. I can easily imagine the inexperienced service rep at Berry’s trying to simplify the resolution by putting you in direct contact with LE Wilson (who was the source of the problem), but Berry's should have offered to pay the shipping.
A lack of planning on your part does not necessarily constitute an emergency on my part.