I agree with OP. Berrys made the mistake and Berrys should make amends.
I have had the same issues with other retailers IE, Midway USA. GRAFs and Gun Parts Co and they promptly took care of things at their expense. One time they even sent the correct order overnite. It is a pleasure to deal with great cust service.
I too like Berrys products, however, I buy their stuff from retailers, not direct. I will take your advice and not order direct from them.