I'm sorry about your experience, it sounds frustrating.
However, I will not take your suggestion. Berry's has been a terrific company for me to deal with. Fantastic product, good people, lighting fast shipping. I use their bullets over all other plated and I've used tens of thousands of them across half a dozen different calibers. Their ammo boxes are better, IMO, than any flip-top plastic boxes on the market. Jay from Berry's posts here on TFL on occasion with help & experiences with the product and even takes suggestions any requests from shooters around here.
Berry's is one of my favorite companies across the board in the guns/shooting/handloading business. I won't be taking my business elsewhere and I suggest that nobody over reacts because of your isolated incident where you've said they'll happily refund your purchase price.
Attention Brass rats and other reloaders: I really need .327 Federal Magnum brass, no lot size too small. Tell me what caliber you need and I'll see what I have to swap. PM me and we'll discuss.