I hate to hear you're having trouble. I've had great luck with the two ventures we have. I did have a problem with the first one I bought. The bolt was extremely hard to cycle on a fresh round. I carried it back to my dealer they handled sending it to Thompson for me. Had great service. Got the gun back in about 3 weeks. The note they sent back said they changed the firing pin. It's been great since then. That was last year and I'd had the gun for a year before that just took me awhile to get around to getting it sent back. I'd send it back. Keep us updated with how it goes. If you keep having trouble get your dealer to talk to his sales rep that he deals with. Alot of times the sales rep can get things done for his dealers that the company don't want to do for individuals.