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Old August 8, 2010, 11:02 AM   #1
rantingredneck
Senior Member
 
Join Date: January 12, 2007
Location: North Carolina
Posts: 4,728
Primary Arms - Customer Service Report

I've been bitten by the Ruger Rimfire Series bug and have been gearing up to get into the local matches.

I traded into a 10/22 that was set up "tacticool" style and had a nice set of aperture sights affixed to a full length rail system. I'd been thinking about adding an optic to it and had heard good things about Primary Arms and their Aimpoint clones. I figure for a range toy/rimfire shoot gun It'll do nicely.

So one pops up for sale on our local forum (www.carolinashootersforum.com) and I bit. When it arrived I liked everything about it except the mount. It was a high cantilever and the HK SL8 style sights I have will not co-witness with the optic. I need the standard low mount apparently.

I emailed Primary Arms to enquire about purchasing a standard mount as I didn't see that as an option on their website.

Quoted below is our email exchange in it's entirety:

(Read from the bottom up to get it in order)

Quote:
Flag this messageRE: Contact Us RequestedSaturday, August 7, 2010 7:48 PMFrom: "Tom Wilson" <rantingredneck@yahoo.com>Add sender to ContactsTo: info@primaryarms.comScott,

WOW!

Amazingly fast response and awesome customer service. I'll make it known at all the internet fora I frequent.

Thanks!

Tom

--- On Sat, 8/7/10, info@primaryarms.com <info@primaryarms.com> wrote:


From: info@primaryarms.com <info@primaryarms.com>
Subject: RE: Contact Us Requested
To: rantingredneck@yahoo.com
Cc: "Scott Campbell" <scott@primaryarms.com>
Date: Saturday, August 7, 2010, 7:44 PM


Hi Tom,

I'll send you a low mount on Monday at no charge.

Thanks,

Scott

-------- Original Message --------
Subject: Contact Us Requested
From: rantingredneck@yahoo.com
Date: Sat, August 07, 2010 6:28 pm
To: info@primaryarms.com

You have received a contact request from a visitor to your storefront:

E-mail Address: rantingredneck@yahoo.com
First Name: Tom
Last Name: Wilson
Company:
Request:

Hi,

I recently purchased one of your M3 red dots used with the cantilevered high mount. I need a low mounting option for the rifle I intend to use it on. The cantilever high is too high to co-witness (HK SL8 Sights on a railed 10/22). How much would it cost to purchase a standard low mount?

Thanks,
Tom

Needless to say I was highly impressed. I bought the optic used. I had no expectations of a free mount, I simply wanted to find out how to purchase one. They responded quick and with the offer to ship it to me for free!

That's Customer Service for you, and I'll be purchasing products from them again in the future.
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