Mpthole; a lot of people have had success going to CalGuns.net and posting your situation in the GPal section of that forum. For the record I haven't had any luck there, all my posts have been deleted but you may be one of the fortunate few that gets through. The ticket and phone systems are a joke. I've never received a meaningful response from GPal using those tools.
As an update still no check and no contact on any of my previous messages and tickets. As I stated before I'm done trying to chase them.