It has been 9 days since I e-mailed Dan, he said he would handle it and nothing has happened since. Still have a charge on my CC for the item that was backordered and I have called them everyday, never one time has someone answered. I just want this to be solved so I can move on and stay clear of this place. I understand things get backordered, but let people know and don't charge them for the item you don't even have in your building. Its amazing that this place is still in business.