My name is Dan and I'm a rep from Botach Tactical.
Here at Botach Tactical we ship out thousands of orders a day, and unfortunately there are orders that slip between the cracks or get mishandled, however making excuses certainly doesn't help the situation. I would like to rectify any negative experience you have had and encourage you to contact me.
Please let me know the issue you had, if you had a problem with any of our staff and what I can do to help you.
Please include as much information as you can i.e order number, shipping zip code, name on the order and your issue.
To regain your trust in our company, we would like to offer you a 20% off discount on ALL our items. Use coupon code 'ratings' at checkout.