Chuck I find a lot of what you posted to be hard to believe.
"The average owner had no idea as to how to load, clear or for that matter how to shoot the weapon."
Seems like Black rifle bashing to me. A 1st time Black rifle owner knows as much as a 1st time deer rifle owner........Not much. Any decent RSO would have spent copious amounts of time informing them about safety BEFORE they ever took a shot.