Welcome to the Wonderful World of Remington!!!!! Good luck on getting anything done with them. Best thing to do is not buy from them at all and avoid the headache altogether. See all my posts on TFL. All I have experienced with them is nightmare after nightmare. They pulled that nonsense about me paying for shipping (on a Model 700 that didn't work) also. I finally won out but it was argument to be sure. Their mistake and I pay?
"but it would break you if you sent a free mailing label out every time someone wanted to send something back."
If they did their job correctly in the first place these requests would drop to almost nothing. Not only would Remington save many dollars in "label" expenses but in classic corporate fashion they may actually be able to lay a few folks off. Seems like it would be a win/win for the bean counters at Remington.
AVOID REMINGTON AT ALL COSTS!