I was doing training at a call center located in the South that took computer assistance calls from all over the country for a company that shall not be named. We were monitoring some of the calls as a training assignment for employees.
Call comes in from New York and the young lady answers very nicely with may I help you?
Quoting so sorry about the language:barf:
Customer: "Yeah, get me a white person on the phone, I don't want to talk to no damn ******".
I was floored and asked it that had happened to any of them. They said "All the time, usually from the northern states". That was an eyeopener for me. Unless you have worked in customer support or with the public you have no idea what they can be like.