FreedomRings, my suggestion is to try again.
I decided to make known to GV that this thread exists a few days ago and received contact from their CS dept. I did not mention TFL or THR but obviously the thread was not hard to find which is satisfying.
I returned their call and they did offer to send me a replacement unit. I was told the design is different now. I declined another potentially defective safe from GunVault having fixed it better myself.
Call 800-242-1055 ext 459
If they will not replace yours, FreedomRings, I will tell them to send me my replacement and I will ship it to you.
The anger I felt at GunVault for not caring about my money or my safety enough to return a phone call or email after months has been replaced by the satisfaction that the Internet can make them care.
I am a small business owner, and I can not accept poor customer service from any size company.
So yeah, they got back to me and offered a replacement.
Jamie, I would be curious to know if the cable design was changed on your new safe.