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Old March 27, 2008, 05:25 PM   #3
scsov509
Senior Member
 
Join Date: November 22, 2006
Posts: 758
I don't think that this is an issue of deliberate bad faith or fraud, but that this guy is just generally a poor businessman. I'm sure my defective sight and prepaid shipping are sitting around somewhere forgotten. I'm even willing to accept that he made a mistake of just plain forgot. But not returning emails or phone calls and dragging this whole thing on now over two months? That's just unacceptable, and others need to know that this is how he does business.

The joke of all this is that he told me when I bought the site that he was "mad" about customer service, and that if I ever had any problems he'd take care of me. Their website even says, "All of our products are backed by a five year warranty. Warranty and post-warranty repairs are handled quickly by dealing direct with our office" (http://www.smartcart.com/seeatnight/about.htm).
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