One thing you can do is to check the Better Business Bureau and look at the complaint history. I did it not too long ago and Homeland only had 3 complaints but they were handled positively. I own Graffunder and Cannon and have found both to be great companies if something should go wrong. Cannon replaced a digital lock keypad on a 6 year old safe free of charge with one phone call and Graffunder has worked with me on interiors. I wouldnt let a Better Business Bureau report turn you off to a company unless it shows a lot of complaints. Just about every company that makes or sells anything will eventually get a complaint.