Yeah, thanks for posting about your unfortunate experience. And good job fixing the problem!
It amazes me that people would treat their customers this way in the age of the Internet. That service tech needs to keep in mind when speaking to customers that they're the reason he gets a paycheck.
"None are so hopelessly enslaved as those who falsely believe they are free." -- Goethe
"Necessity is the plea for every infringement of human freedom. It is the argument of tyrants; it is the creed of slaves." -- William Pitt