Could you please describe a little how this device works for those of us who don't have one?
So the motor turns and winds that metal cable which in turn pulls the long black spring towards it.
What happens from there? How does it actually open the locking mechanism?
I really like these safes and would like to get one if I knew the problem was actually fixed. On the other hand, I wish they used a solenoid instead of a motor. I would trust a solenoid a lot more. My wife is really insisting on an electronic safe that has a tamper indicator. This is the only one I have found.