Their "no BS" guarantee is for real. They don't even ask or care how something got broke...they just get you the parts or replacement items you need, and there's never any charge.
Broke a couple of parts on my 550 a few years ago, which was completely my fault. Tried to give them my credit card number to pay for the replacement parts and they wouldn't take it. The stuff arrived 3 days later, no charge. After you deal with the Dillon folks for a while, other companies customer service just won't measure up. Happy reloading.
"Go armed to the teeth and comport yourself most politely".