Thanks for adding balance to my post. I have also heard great stories of BladeTech support. I don't mean to trash the Company in total, but I did feel the need to share my experience, if only to have it get back to Tim for use in any constructive manner he'd like.
I personally think it's unforgivable for any company to offer a feedback email on their web site and not respond to a reasoned complaint after 3 weeks. Perhaps it was just "luck of the draw", but my three experiences with this company have each been unsatisfactory. There is simply no way that this last order went thru any quality control check at all.
I have great respect for your opinions and evaluations and I hope others will recognize that my experiences with BladeTech will not necessarily be the same as theirs.