I think you're reading me wrong, Rich. I'm not interested in pillorying him. I do applaud him for coming to a public forum and apologizing, and I don't expect him to make public every detail of what he's doing to make things right with stinger.
All I'm saying is that I don't see evidence that he understands what the root problem is. The "You're a liar" problem is the RESULT of a wrong idea - the idea that UPS's word is Gospel truth, and any disagreement between a customer and UPS is automatically resolved in UPS's favor.
That's backwards. It's equivalent to you telling a customer he's a liar because the USPS says they delivered his copies of SWAT, and the customer says he didn't get them.
Better to know what you don't know than to think you know what you don't know.