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Old June 25, 2004, 11:34 AM   #20
Quartus
Senior Member
 
Join Date: May 8, 2001
Location: Virginia
Posts: 3,823
I think you're reading me wrong, Rich. I'm not interested in pillorying him. I do applaud him for coming to a public forum and apologizing, and I don't expect him to make public every detail of what he's doing to make things right with stinger.

All I'm saying is that I don't see evidence that he understands what the root problem is. The "You're a liar" problem is the RESULT of a wrong idea - the idea that UPS's word is Gospel truth, and any disagreement between a customer and UPS is automatically resolved in UPS's favor.

That's backwards. It's equivalent to you telling a customer he's a liar because the USPS says they delivered his copies of SWAT, and the customer says he didn't get them.
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