I agree with both sides of this one. I have E-Mailed Bar-Sto and it took a hell of a long time for them to answer, but they did answer. I have also called them on the phone and got prompt service (I sent a gun to them today). Their products are top-notch and in this case I think the inconvienience is worth it. But you do have to wonder why they publish an E-Mail address when they don't intend to monitor their E-Mail ? I think this does more harm than good for you customer relations. If they didn't have a public E-Mail address at all, we wouldn't be having this discussion.
You know the rest. In the books you have read
How the British Regulars fired and fled,
How the farmers gave them ball for ball,
From behind each fence and farmyard wall,
Chasing the redcoats down the lane,
Then crossing the fields to emerge again
Under the trees at the turn of the road,
And only pausing to fire and load.