PDA

View Full Version : Palmetto State Armory is bad.


alvaremr
October 9, 2012, 06:09 PM
I know people love them but they have let me down terribly. Ordered a stripped upper on Aug 29th and it just arrived today Oct 9th. Original estimate was 10-15 business days to ship. Along with my upper I ordered a $130 BCG and Magpul handgaurd extra. Upper came today without BCG and w/out the stock handgaurds I paid for.

Throughout this entire process PSA's "customer service" has been useless. I am interested to see how they handle this tomorrow during business hours, more posts to follow

SmokyBaer
October 9, 2012, 06:19 PM
Have to agree they are slower than some of the other vendors i use but they do have some fantastic deals at times that are worth the wait, in my opinion. That said, an extra 3 more weeks is a bit extreme.

tahunua001
October 9, 2012, 06:36 PM
I bought a conversion kit for an enfield rifle back in may from special interests arms, after 4 months, a number of unanswered emails, and no listed phone number on their website for which to call and gripe to I finally got a reply that my kit was expected to ship by end of last week.


PSA having much more business than SIA and being a small operation is doing pretty good in comparison I believe. you have to remember that PSA is a small gun store, with it's own line of AR15s and not an actual arms manufacturer.

blindhog
October 9, 2012, 07:06 PM
I ordered a Oly arms UMAR in May,still waiting on it to show. They say they are waiting on raw materials so that they can machine them into parts. I'm almost at 160 days right now.

SVO
October 9, 2012, 07:34 PM
I think that one has to keep in mind that there are a lot of people buying AR's & parts right now. So I wouldn't be surprised that vendors may be experiencing longer lead times on their inventory.

plouffedaddy
October 9, 2012, 08:02 PM
I've ordered at least 15 times from PSA; they got one order wrong and sent the missing part out the following day.

To me---PSA is good :D

Marquezj16
October 9, 2012, 09:51 PM
I have ordered quite a few things from PSA. With the exception of my latest 6.8 SPC upper assembly order, everything shipped within two business days and I received them within 4-5 days. The orders I received were 100% complete and accurate.

Now back to my 6.8 SPC upper. I ordered it 5 Sep 2012 during one of their fall madness sale, awesome price of $279. Figured many others jumped on that bargain. I'm still waiting for it. :(

I'm not upset though. With everything 6.8 in short supply, I understand it takes a little longer to get things.

They did say, it may ship by the end of this week. There's hope yet.

Ridge_Runner_5
October 9, 2012, 11:56 PM
PSA does specials from time to time, and they often get overwhelmed. And all their uppers are built to order, so it can take some time to get everything together.

That said, I ordered a kit from them on Black Friday last year. Took a little over a month to show up, but it was exactly what I ordered, no missing parts.

Metal god
October 10, 2012, 07:09 AM
Don' t even get me started on PSA . Yes they have quality pruducts and great prices but that does not mean you get a pass on customer service . I have ordered many times from them and have had only one real problem .

Some things are made to order but many are not . If you state an upper or any product is in stock . They should be on the shelf and be ready to ship .

All I ordered on the one bad purchase was ammo , fire control group and some springs . All were posted in stock . I placed the orderer 16 days before the big shooting trip . everything was delivered the day I got back .

What I had the problem most with was there CS . I get it [crap] happens and all they needed to do was be honest and say it would not be shipping soon . but when I contacted them 5 days after the order . They stated they were having shipping isuess cus of the specials they offered and my order would be shipping out the next day . A few days later my order has not shippied I contact them again to ask whats going on , this was a friday . They tell me my oder will ship on Monday . What do you think happened on Mon or Tues or Wed thats right nothing . Now that they have taken my money strung me along and I now know there is no way I can get my stuff before I need to leave . I had to order the fire control group from Midway . have it rushed to me me for just about what the FCG cost . Then go all over town looking for the exact ammo I had ordered and had to pay alot more for it . I really don't have that kind of time or money. Thats why I order online .

If there so busy and so back ordered they should be making enough money to hire a few more people .

Oops sorry I did not intend to go into it that much . Anyways that being said If what I'm ordering is not time sensitive I will continue to order from them cus they have great products at amazing prices .

IMO they only care about there bottom line and not a bit about there customers . Some day that will bite them in the [butt].

droptrd
October 10, 2012, 07:22 AM
Thats a bummer. I recently got an order form RRA. They told me up front when I placed the order that it be a minimum 3 months for delivery. About 4 weeks before the 3 months were up I received an email stating delivery would be a month longer. Good comunication. Cant complain

tobnpr
October 10, 2012, 08:32 AM
One or two complaints is all I need to see...a page full is ridiculous.

Scratch them right off the list.

When you have companies with absolutely flawless CS and lighting fast shipping like Brownells and Midway (among others) for accessories, and Buds and numerous other retailers for firearms, I don't need to send my money to a business where I even have to pick up a phone to ask where my order is...

Their main appeal seems to be to the AR crowd. I don't see anything else on their site that I can't get elsewhere.

alvaremr
October 10, 2012, 11:02 AM
Marquez I would keep badgering them, I got that line for two weeks... I have asked to speak to a supervisor twice and wasn't given the honor twice.
Found out today they will send my parts but not express. All they need to do to make people happy is throw some of their chinese made logo swag at them while they wait. Or, give an honest representation of wait times and then ship completed orders.

Metal god
October 10, 2012, 11:26 AM
One of the things that bugs me the most is . They charge your card right away but dont ship you order . There is not a hole lot you can do once they have your money , and they know it . Sure you can still cancel your order but how long do you think its going to take them to put the money back on your card ?

gizmo688
October 10, 2012, 07:14 PM
In my experience, PSA has at least manned up to their mistakes and fixed the issue in a timely manner. I even got a free hat once. Now AlexanderArms... they are beginning to get on my sh*t list. Last time I asked about the lead time, they said something along the lines of "So long I'm not going to even offer a date." Meh, at least they were straight with me.

Justice06RR
October 10, 2012, 08:12 PM
PSA has good quality products, but they are terrible from what I hear with CS and shipping.

I only own one product from them ( a complete upper ) and will probably not buy again from them. I'd rather buy from someone local like Spikes or another local gun store.

Lemmon
October 11, 2012, 10:23 AM
I live in Columbia and when I walk through the door of PSA I always get great service plus I get to pay South Carolina 7% Sales tax on each purchase......

Lemmon

Skavatar
October 11, 2012, 09:34 PM
i've ordered 4 times from them. never had a problem.

if you have a problem with any company, call your credit card company and tell them about the problem you're having and have them cancel the charge. they will usually do it.

djcantr
October 12, 2012, 12:43 AM
I haven't had any problems with them. I've ordered four lowers from them that were sold as blemished. Two of them I still can't find any blemishes on. The other two have such tiny blemishes that I'll likely ding them more than that on the first range trip. They were a good value and shipped quickly. I ordered a couple stripped uppers and a couple other things today. I can't complain about PSA.

djcantr
October 12, 2012, 09:09 AM
Got an email this morning saying the items I ordered from PSA yesterday had shipped. Like I said, I've had good luck with them.

madcratebuilder
October 13, 2012, 08:27 AM
If you're smart you would have a on-line account so you can log in and see what the order status is.

I've ordered stuff over the past two years and never had a problem. I go into this knowing that items like uppers and lowers are built as they are ordered and may take a few weeks to ship even if they show "in stock". I have never had my credit card charged until the item ships. If you need it today go the the LGS and pay twice as much. It is well known PSA ships on the slow side, if you are in a hurry, go elsewhere. If you want to save some $$$ then it's the right place.

As far as receiving the wrong item, PSA does not have a monopoly on that. I have gotten the wrong item from Midway, Brownells and others.

Metal god
October 13, 2012, 10:48 AM
if you are in a hurry, go elsewhere. If you want to save some $$$ then it's the right place.


Yep , I agree . I think the reason I got so upset was ( AAGAIN :D) .The order I had a problem with I needed sooner then later . Im not going to say quick or right away cus 2 weeks + is enough time . The other was It was the first order I ever placed with PSA . Now every time I place an order I cringe a little .

There is a saying my dad tought me and I try to teach my son .

YOU NEVER GET A 2nd CHANCE TO MAKE A 1st IMPRESSION !

Crankgrinder
October 13, 2012, 11:36 PM
this seems to be a bad year for ar kits. ordered one myself july26 and it still isnt here. Ive posted on another but ill post it here also DSG cust. service told me wait times on lowers/barrels are running 12-15 weeks right now. Guess ill just have to be patient and hope its worth the wait.

Marquezj16
October 14, 2012, 08:38 AM
Well my order did not ship this week. :(
I think they ran out of 18" SS 6.8 SPC barrels for the upper assembly and probably are waiting for their resupply. This sucks.

wingspar
October 15, 2012, 12:07 AM
I’ve only ordered ammo from them cause it was the cheapest I could find at the time of ordering, and their shipping is slow, but I order ammo long before I actually need it, so it hasn’t been a problem.

jimbob86
October 15, 2012, 01:13 AM
I had a good experience when I ordered from PSA ..... and most importantly, it all worked as advertised.

Eghad
October 15, 2012, 11:39 AM
They didn't want to sell one small part separate and were out of kits. That inexpensive part cost them over $100 because I did business with another seller.

I think a seller should charge your credit card only when your merchandise is shipped. If your card is being charged for something they don't have in stock that isn't right. If you want to sell with the big boys then you need to adopt big boy practices such as having and knowing what inventory you have in stock.

cslinger
October 15, 2012, 11:46 AM
Unfortunately count me in the never do business with them again. Mistakes happen but downright rude service when you can even get in contact is intolerable.

Erno86
October 15, 2012, 05:05 PM
Is something wrong with the design of the Magpul handguard? I ordered one from Midway...waited three or four months without recieving it; then I cancelled the order. I made the same order from Brownells...about 4 months ago --- still waiting.

I heard the Magpul sights are pretty drop resistant...compared to some metal ones; though I've heard of stories that they can melt under sustained repeated firing of the rifle. Could it be... that the Magpul handguard --- can also melt under sustained firing?

Metal god
October 15, 2012, 06:57 PM
I mounted my Magpul MBUS directly to my railed gas block :eek:

http://imageshack.us/a/img138/116/guns006.jpg

This is a big NO NO . The gas block gets pretty hot cus the gases going through it . If you mount it to your hand guard / quad rail you should not have a problem .;)

I'm running my own test on this issue . I have not put enough rounds through it yet . still holding zero and has not melted after 300 rounds . 200 one trip 100 the next trip . Im not a high rate of fire guy so it's not likely to be a problem for me .

I do have a big BLM land shooting trip planned soon . Most likely will put 600 + rounds through it that day with some rapid fire . That will be the big test . I'll post what happens after .

jef2015
October 15, 2012, 09:06 PM
Once was enough for me. Slow shipping, improper order when it finally shipped, no communication and no shipping information. There are to many quality internet sellers to waste time with a company that seems half committed to the business.

Fishbed77
October 16, 2012, 01:51 PM
I've only had good experiences with products and service from PSA. I've built two AR lowers from PSA kits, both of which were excellent quality. Their brick & mortar stores are always busy, but once you get a hold of someone, their staff is always friendly and helpful.

Online orders tend to be a little slow to ship when they have sales going on, but the wait has never been unreasonable for me.

Bamashooter
October 16, 2012, 07:15 PM
PSA is over rated and there are plenty of places to get parts that will ship within days and not months.

highpower3006
October 16, 2012, 07:37 PM
I ordered a lower during the Black Friday sale last Thanksgiving. Received it two weeks later (which I don't consider to be a long wait). Ordered a kit a week after I ordered the lower and received it the day before the lower showed up. I call that pretty good timing.

This whole year has been screwed up as far as gun and ammo shipments are concerned. The election has people scared that the Blessed Obummer and his crowd are going to be reelected. As a lame duck president they can go after guns in a big way, so everyone is stocking up.

Marquezj16
October 17, 2012, 11:15 PM
I received my upper today.

$279 for a complete 6.8 SPC II upper is a good deal even though I waited 6 weeks for it.

djcantr
October 18, 2012, 12:23 AM
I guess I deserve it for posting good things about PSA. Today I got a shipment from them and was shorted a stripped upper. I called and they said they'd send me one ASAP. Just don't understand how they can only ship one when the invoice clearly stated two. :rolleyes:

LSnSC
October 18, 2012, 01:16 PM
I stopped by on Wednesday and picked up some reloading supplies. They have never been anything but friendly. Counter guys are some of the nicest guns store guys I have ever met. I watched them be very patient with a store full of tire kickers.

FWIW, my wifes cousin is an armorer there and I poked my head in to say hello. I can tell you those guys were BUSY. He told me they cant get components in as fast ast they are sending them out. Pre election jitters has everyone nervous, buying stuff up.

ritepath
October 18, 2012, 06:23 PM
Mixed results here in the 3 times I've ordered something.

Long shipping on one order.

Quick shipping on one order.

Wrong (or incorrectly represented) part on a "deal of the day" photo was of a new style assembly, I received a new but obsolete part. I emailed but didn't get a reply (I know it states to call) instead of saving 40 bucks I ended up breaking even so it didn't bother me that much. I figured they were trying to move old stock no one wanted anymore...(but it did ship quickly ;) )

I'm not going to say that I'll not do business with them again, but I'm not going to get rooked again.

jcbvh
December 7, 2012, 08:01 PM
I know this thread is old. First post, and Im raising the dead, but....

I have bought numerous items from PSA. Not one single issue. They have great prices too. They like other vendors are swamped. I bought a beowulf upper before the election from a well known vendor...got it in 2 days! Ordered a 6.5 Grendel upper 2 weeks ago, shipped Monday, still dont have it. why!? Christmas I guess. Point is things happen, PSA is a great vendor like others, be happy you can still get things this easy.

MY .02 :D

Eghad
December 7, 2012, 08:30 PM
If you show stuff as being in stock it should be in stock. You should not charge a credit card till you ship the part.

jcbvh
December 7, 2012, 10:45 PM
Im in agreement Eghad.

Metal god
December 8, 2012, 01:00 AM
The funny thing about this thread is I posted a thread titled ( PSA sucks ) it was about how slow there shipping was , how they charged my card almost 2 weeks before they shipped my stuff and treated me like garbage when I contacted CS . I got ripped a new one by almost everybody telling me how great they were . It got so bad they closed the thread because of profanity and what not . OH how things have changed in 6 months :D

That being said . execpt for there CS and at times slow shipping I like them . They have quality products and good prices . Most of the time the stuff on sale can't be beat by anyone so I keep referring people to them . Heck I just bought 100 rounds of 308 from them .

tahunua001
December 8, 2012, 01:05 AM
I want all of you to picture your local gun store that you like, love and cherish. not a chain store like cabelas, big 5, or gander mountain but rather, your local main street gun/ Mom&Pops, since 1902, etc etc. they have a nice store, good prices and everyone in town loves them.

now picture if you will that your LGS opened up a website that is used by hundreds to thousands of people a DAY, not a month, not a week but a DAY. do you honestly think that they could keep up with demand and would you honestly expect them to never make a mistake? that is exactly the standard that all of you seem to be advocating. PSA is not a firearms manufacturer, chain store or wholesale distributer. they are, in fact just your average LGS with a website. if you want instant gratification on your online purchases, order all your crap from walmart, I however would rather wait a couple extra weeks for my stuff, knowing that 100% of my money is going to keep a small business on it's feet.

I paid upfront for gunsmith services from an online company that will remain anonymous. after 6 months of beating around the bush and receiving promises of "it will ship this week" I finally started complaining over public forums. I instantly garnered the negative attention of the business in question and was accused of slander and received my product in the mail less than a week later without so much as an attempt to try and mend the relationship.

and you people are complaining about waiting 2 weeks for shipping.

straightShot
December 8, 2012, 07:28 AM
I ordered two complete LPKs, to include the buttstocks. A day later, they went on sale for about $20 less each. They hadn't shipped them to me, yet, so I gave them a call and asked about the price. They would not lower the price, but they did ship the next day.

I guess that I expect too much. I'll shop somewhere else next time.

ohiomossyoak
December 8, 2012, 10:06 AM
Hmm....This has me re-thinking buying my first M4 Carbine through them....:confused:

Uncle Malice
December 8, 2012, 01:11 PM
I'm glad to see that I'm no longer the lone wolf in speaking out against PSA here. I had many of the same sentiments nearly a year ago now... and everyone blew me off as if I was making it up.

The slow shipping didn't really bother me too much. I can deal with that. It was the lack of quality control, non functioning parts, shipping wrong parts, and then absolutely ZERO response from their customer service department about the issue. I had to pay out of pocket to have a gunsmith fix a brand new upper so that it would become more than a single shot rifle. I gave them 5 weeks to respond before I paid to have it fixed. That includes numerous phone calls and emails.... nothing. EVER. It's been over a year now and they still never responded. That's absurd. It's not like a I sent one email or left one voicemail and it got overlooked. It was blatantly ignored.

I understand that stuff happens... and I'm happy to give the company an opportunity to make it right. My experience is that they don't care to make it right.

Now that their popularity has expanded, the prices aren't even as great as they were before... so I have no reason to purchase from them again. It was one thing when they had their $50 lowers last year.... now that they're selling blemished lowers for almost the same price as a Spike's or Aero Precision lower, I'll go with the ones that are more reliable.

I am a very strong advocate for Daniel Defense and BCM. After that, and for a little bit of cost savings, I think Spike's is definitely the way to go. Spike's is good stuff and has great customer service at a decent price. The one and only downside to Spike's is their popularity means that it's hard to actually get the rifle... if you can find them in stock... buy them!

tobnpr
December 8, 2012, 07:15 PM
A GOOD retailer or wholesaler will be upfront about their delays- it's just good business practice.

Right on the homepage:
http://www.grafs.com/

and another:
http://www.wideners.com/

and another:

http://www.powdervalleyinc.com/

and on and on....

And yes, PSA does have this disclaimer on their website as well:
http://palmettostatearmory.com/

It's when they do not communicate with their customers that they (deservedly) get bashed.

Nathan
December 8, 2012, 07:43 PM
You guys are insane. Do you know what you are paying for PSA's top shelf parts? You are paying like $0.50 on the dollar.

PSA delivers slow. PSA works hard to build a supply base of quality parts. They have found a way to eliminate jobs which are just people answering the calls of people whining about when their upper will be done.

There are $600 uppers available everyday and they ship quick.

I have ordered twice and been happy with everything except shipping speed. I can accept the shipping speed though.

Carry on!

tgreening
December 8, 2012, 08:40 PM
Apparently they've also found a way to eliminate the job of people answering the calls of people returning THEIR calls.

You can say what you want about their prices, but that is NO excuse for having a **** poor customer service program in place. If you don't want to talk to your customers then at least have the courtesy to say so, instead of an answering machine that is perpetually full and incessantly drones on about being busy with other customers or packing boxes.

If business is that good, if you are THAT busy, you can certainly afford to hire a minimum wage school girl to give your customers a real live human being to talk to.

Uncle Malice
December 8, 2012, 08:56 PM
You guys are insane. Do you know what you are paying for PSA's top shelf parts? You are paying like $0.50 on the dollar.

top shelf parts? What a joke. Is that why they ship out incorrect parts on orders or upper receivers that don't function?

Daniel Defense and Bravo Company are top shelf parts. PSA is budget friendly stuff that 'usually works'.... but they have serious flaws in quality control and customer service. I can handle one or the other, but not both. If you have excellent quality control, you don't need good customer service because very few things come back. If you have excellent customer service, your customers can deal with poor quality control because they know you'll make it right.

Daniel Defense and Bravo Company excel in both of these areas... PSA fails at both.

They can build an okay rifle, sure... but it's definitely not something I would be comfortable betting my life on without putting THOUSANDS of rounds through it. Even then, I'd sooner bet on a new in box Daniel Defense than a PSA that's had 1,000 rounds through it...even if it's been flawless before that.


I gave PSA numerous chances to do the right thing. I placed orders with them several times even after having poor experiences. When they simply ignored repeated emails and phone calls about a complete upper assembly that was obviously very wrong.... they lost all respect from me. I documented that endeavor here... I'm sure you can find it if you search my old threads.



You can say what you want about their prices, but that is NO excuse for having a **** poor customer service program in place. If you don't want to talk to your customers then at least have the courtesy to say so, instead of an answering machine that is perpetually full and incessantly drones on about being busy with other customers or packing boxes.

If business is that good, if you are THAT busy, you can certainly afford to hire a minimum wage school girl to give your customers a real live human being to talk to.

THIS.

SamNavy
December 8, 2012, 09:11 PM
Another aspect of this whole "discussion" is to make one little comment... "IT'S GREAT TO BE AN AMERICAN!!!"

I think it's awesome that a firearms company is so busy that it can't keep up with demand, and that sometimes a little customer service suffers. You can have 100 people on the factory floor working to assemble parts and fill orders, and one guy answering the phones, and there will still be the odd guy who finds time to write on the internet about how horrible they were treated.

Talking **** about a gun company who is a little slow nowadays should be a real sign that ALL OF US ARE DOING SOMETHING RIGHT!!!

NWPilgrim
December 8, 2012, 10:57 PM
I have bought a few things from PSA last year and was overall happy with them. They give no shipment info and it takes longer than some other places, but they shipped everything accurately. One item I bought was a complete FN 20" A4 upper for $399!! It shoots 3/4" groups with a couple of handloads which is much better than I expected for milspec bbl. and the price was incredible and included an MPI tested BCG.

Marquezj16
December 9, 2012, 08:59 AM
One item I bought was a complete FN 20" A4 upper for $399!! It shoots 3/4" groups with a couple of handloads which is much better than I expected for milspec bbl. and the price was incredible and included an MPI tested BCG.

How did I miss that sale?

The reason why I keep going to PSA is because of their great prices.

I understand that their rifles and uppers are built to order and they should probably tell people that it will take longer than 30 days for them to ship.

I also don't like their practice of charging your card before they ship the item.

However, this is one company who keeps putting out good products and for great prices so people will keep buying from them. I just hope they get their CS on-line because people will only tolerate so much before they stop buying from them.

madcratebuilder
December 9, 2012, 09:43 AM
top shelf parts? What a joke. Is that why they ship out incorrect parts on orders or upper receivers that don't function?

Daniel Defense and Bravo Company are top shelf parts. PSA is budget friendly stuff that 'usually works'.... but they have serious flaws in quality control and customer service. I can handle one or the other, but not both. If you have excellent quality control, you don't need good customer service because very few things come back. If you have excellent customer service, your customers can deal with poor quality control because they know you'll make it right.

Daniel Defense and Bravo Company excel in both of these areas... PSA fails at both.

They can build an okay rifle, sure... but it's definitely not something I would be comfortable betting my life on without putting THOUSANDS of rounds through it. Even then, I'd sooner bet on a new in box Daniel Defense than a PSA that's had 1,000 rounds through it...even if it's been flawless before that.


I gave PSA numerous chances to do the right thing. I placed orders with them several times even after having poor experiences. When they simply ignored repeated emails and phone calls about a complete upper assembly that was obviously very wrong.... they lost all respect from me. I documented that endeavor here... I'm sure you can find it if you search my old threads.

Customer service complaints are legitimate, Getting the wrong parts is frustrating. Claiming flaws in quality control and customer service is acknowledged at most AR forums. But claiming "PSA is budget friendly stuff that 'usually works" is totally incorrect. Personal I would take the PSA FN made parts over anything offered by BCM or DD.

LSnSC
December 9, 2012, 09:58 AM
Ive seen several complaints about them charging your card before they actually ship. It is foolish and a sure way to fail financially to do otherwise.
Ex: Joe Blow orders and upper and gives you his card number. You build his upper then go to charge his card and he has no money. You're on the hook for materials while he gets his his finances in order, if he ever does. You're suppliers expect to be paid on time or they cut you off. They dont care that Joe Blow lives paycheck to paycheck and manages his finaces poorly. It only takes a handful of Joe Blows to put you out of business.

Uncle Malice
December 9, 2012, 11:04 AM
But claiming "PSA is budget friendly stuff that 'usually works" is totally incorrect. Personal I would take the PSA FN made parts over anything offered by BCM or DD.

Can you tell me how that is incorrect? Does PSA's price point not make them more budget friendly than DD/BCM/Noveske/LMT/etc? Does their stuff not usually work? I was actually paying more of a compliment in that statement than I personally feel they are worth... but I recognize that my experiences were not necessarily typical and that they 'usually' do just fine. One upper I ordered worked fine... another one did not, and that's where they fell apart.

I was shipped a pistol buffer tube instead of a standard one... along with a stock in the box. I don't even remember what the other incorrect parts were at this time, but it was simple, stupid stuff. Then they wanted me to pay to ship the incorrect stuff back.. which they sent me a label for after I bitched about that.

It was really the broken upper that they would not even acknowledge that turned me against them. I don't care if I was the only one out of 10k customers that this happened to. NEVER responding and ignoring the customer is 100% unacceptable... and it should be for any of you as well.

Xfire68
December 9, 2012, 01:00 PM
I mounted my Magpul MBUS directly to my railed gas block. This is a big NO NO .

It depends on what Gen Magpul front sight you have. The Gen 2 is safe for gas block mounting according to Magpul. While the Gen 1 may melt if your firing at a fast enough rate.

Metal god
December 9, 2012, 07:10 PM
It depends on what Gen Magpul front sight you have. The Gen 2 is safe for gas block

Wow :confused: I'm not sure what one I have . I did just buy it this year so it might be a gen2 . I did do a torture test on it , here is my review http://thefiringline.com/forums/showthread.php?t=505325

EDIT : it is a gen2 http://www.amazon.com/gp/product/B004SH9OUS/ref=oh_details_o04_s00_i01

.

CTUAgent247
December 11, 2012, 02:04 AM
You do realize that PSA's uppers are built to order right?

Fishbed77
December 11, 2012, 10:00 AM
Daniel Defense and Bravo Company are top shelf parts. PSA is budget friendly stuff that 'usually works'....

Um... PSA's small parts come from the same suppliers who supply to FN Manufacturing (also in Columbia, SC) who produces M16s and M249s for the US military. The majority of PSA's barrels come directly from FN.

Hard to call those parts anything but "top shelf". They are at least equal to what is used by DD or BCM.

Uncle Malice
December 11, 2012, 11:07 AM
They are at least equal to what is used by DD or BCM.

The barrels may be equal to BCM (same steel)... DD's are cold hammer forged in house... and are most definitely a step above that.

In case it wasn't obvious(it should have been)... I was referring to quality control in assembling those parts... not the forging process and metallurgy used to manufacture them.

I'm sure my 10 year old could take a set of parts from the DD warehouse and slap together an upper assembly... that doesn't mean it was built to the same standards as if it were build by Daniel Defense. Make sense?

Fishbed77
December 11, 2012, 01:59 PM
I'm sure my 10 year old could take a set of parts from the DD warehouse and slap together an upper assembly... that doesn't mean it was built to the same standards as if it were build by Daniel Defense. Make sense?

Re-read your post. You said:

Daniel Defense and Bravo Company are top shelf parts. PSA is budget friendly stuff that 'usually works'....

You were referring clearly to the parts PSA uses.

DD's are cold hammer forged in house... and are most definitely a step above that.

PSA sells cold-hammer-forged FN barrels as well. All reports I've seen of them have been very positive. I don't personally own a PSA-barrelled upper, but I do own a Spikes upper that also uses an FN-produced hammer-forged barrel, and accuracy is excellent.

That said - I get it - you got a bad product from PSA and questionable customer service and you want to make it known. I understand that frustration. That said, it would seem like you are in a small minority with respect to the many happy PSA customers.

gggplaya
December 11, 2012, 03:36 PM
I have 2 PSA upper with FN Hammer forged barrels. Both have been excellent shooters, under 1.5MOA 8 shot groups with cheap PMC Bronze. I can't complain about that, that's excellent.

I've also order build kits, misc parts, magazines, and other odds and ends from them. Probably around 20 orders in total. They have a habbit of splitting orders up into different shipments, but eventually i've always gotten everything within 2 weeks. Uppers took 15 business days as advertised.

My experiences have been excellent. Unfortunately PSA has been a victim of their own success and the gun industry success right now. With their crazy low prices on items, they have too many customers. More than they can handle sometimes. So just don't have the best expectation in shipping times, and you really can't ignore their prices.

JimDandy
December 11, 2012, 04:04 PM
You were referring clearly to the parts PSA uses.


Not clear to me, as an outsider to your disagreement. I could easily see a fully assembled upper being a "parts".

tmoore912
December 12, 2012, 06:27 PM
Built (pieced one together) a mid-length rifle from them over the late Summer and early fall ordering parts when they put them on sale. I've been very please with the results. I have about 1,100 rounds through now. I have another one of their lowers to build on once the holidays are over.

The shipping delays are unfortunate. I've visited their Blufton, SC store and had great interaction with their staff.

havgunwiltrav
December 13, 2012, 09:45 PM
I ordered an upper from them. Then a little later that day changed my mind and contacted them requesting a refund. After talking to three different people trying to talk me out of it I was told cancelling would incur a 10% restocking fee. I argued that the item according to them was not yet in stock or even built. They directed me to look at their site that specifically stated all cancellations would incur a 10% restocking fee. And indeed it does say that. However, it should read a 10% penalty for doing business with them and then changing your mind. As nothing ordered was in stock.

Metal god
December 14, 2012, 04:12 AM
I know this is not the same but I got to say it . I took a new camera back to best buy that was broken right out of the box . They told me I would have to pay a 20% restocking fee . I tried to tell them it's broken there for your not going to restock it .They did not care . There plicy was clear any cameras returned are subject to a restocking fee . It's kinda the same thing . Because of the way the policy is writen they can do what ever they want .

I think thats bull pucky of PSA to do that and I will keep that in mind when ordering from them .