PDA

View Full Version : Opticsplanet.com? What's the deal?


pichon
January 2, 2010, 04:50 PM
I just last night placed an order with opticsplanet for:

1. 2 50rd. 308 ammo boxes
2. 4 100rd 45acp ammo boxes
3. 1 bottle brass polish
4. 1 box corncob polishing media

They said they had it all and the order went through but this morning I got an email saying, your order is on hold because we are out of stock on: and then they listed every item on the order. Do they even maintain a stock of anything?

Has anyone had a similar experience with them?

Ronbo1
January 2, 2010, 05:09 PM
I have ordered quite a few times from them, holsters and scopes and everything was always in stock. I didn't know they listed ammo boxes and things like that. I had to return one scope that came defective and they refunded my return shipping and sent another scope. I was always happy with them.

RickE
January 2, 2010, 08:29 PM
I just received my order for a Bianchi holster two days earlier than I expected. I paid $49 for the same one everyone else wanted $55-$70. And, shipping was free. No problems for me, sorry. I would call them, get someone making more than minimum wage, and get some answers. They can't be out of all those items. Threaten to cancel the order, and to tell everyone you can (which you more or less already have) about your experience with them. Or, place the order by phone, verify inventory at that time, and GET NAMES. I have seen similar problems online with them. I may have been lucky. Good luck.

docpadds
January 3, 2010, 12:21 AM
If the items you are buying are drop shipped then they dont get updated inventory feeds from the distributors until next day, some do it overnight, some in early hours etc...

If something had inventory on their system but by the time they got the new inventory file during the wee hours of the night it was 0 then your out of luck, because the fulfillment centers don't actually process the drop ships until next morning.

I would be surprised if it was all 4 things, but you never know, where they get the inventory from may well be out.

LukeA
January 3, 2010, 12:55 AM
I recently bought a scope and rings from them and they said the rings were out of stock and would ship in 5-10 business days. Both items shipped the next day, though.

pichon
January 3, 2010, 02:19 AM
I recently bought a scope and rings from them and they said the rings were out of stock and would ship in 5-10 business days. Both items shipped the next day, though.

Here's hoping for a similar experience.

Rollin Thunder
January 3, 2010, 09:21 AM
I've never had a problem with them.....maybe the holidays???

alloy
January 3, 2010, 09:25 AM
Do they even maintain a stock of anything?
They strike me as an internet cyber outfit, so I would guess....NO. Maybe I'm wrong and they have a massive warehouse somewhere with lots of stock pickers and forklifts.

22-rimfire
January 3, 2010, 09:48 AM
I have ordered from them and only have good experiences to relate. No business stocks everything all of the time... even Walmart.

Jim243
January 3, 2010, 10:24 AM
Not only a warehouse but a store too. Have always had good results from them. Fast shipping and good products, but I only live 20 miles from them, but I have never been to their store. Will have to go one of these days.

Jim

alloy
January 3, 2010, 10:44 AM
Not only a warehouse but a store too.

Good to know, my opinion has risen another notch..:)

pichon
January 3, 2010, 09:54 PM
No business stocks everything all of the time... even Walmart. I understand that but they didn't even have one of the items I ordered. If it was one or two items, ok, but not the entire order...

powergunner
January 4, 2010, 12:03 PM
Ordered from them a bunch and never a problem. If you think the item might not be in stock just call. CS is superb

Stevie-Ray
January 5, 2010, 12:25 AM
Only ordered from them a couple times, but with great success.

stargazer65
January 5, 2010, 07:23 AM
I've ordered a lot from them, no problems so far,

cartman308
January 5, 2010, 07:58 AM
I've only ordered once from them, but didn't have a bit of problems either.

5whiskey
January 5, 2010, 09:35 AM
I've ordered from optics planet several times. I don't think you'll have any problems. Even if it did pop up as out of stock, I bet you still get your goodies in 7 business days or less. Never had any problems with OP, I think they're a good company.

r.w. schrack
January 5, 2010, 04:58 PM
Great Place with reasonable prices. Like other places I'm sure hot items are sold quickly. They are established so why worry.

Richy Fiberglass
January 10, 2010, 08:10 PM
;) I have ordered several times from them for my GSG's, and never had a problem. I am sure that it was that they ran out of stock and will fill your order. They are easy enough to get in touch with.

pichon
January 10, 2010, 08:38 PM
Well, 9 days later, I have been in contact with them, still no projected ship date.

I'm not worried that they will rip me off, just that it will take a month to get my items.

Hook686
January 12, 2010, 06:35 PM
I've bought scopes, mounts, shooting goggles, night vision, camera adapters from them and never had a delay, or problem.

riggins_83
January 12, 2010, 08:03 PM
I've ordered several things from them (mostly holsters). A couple times it hasn't said out of stock but has been backordered. I'm not terribly impressed with them..... I usually call before I order anything to check stock with them.

jg0001
January 17, 2010, 12:54 AM
Call them on the phone. They actually answer, are local (i.e. USA), and have been very helpful anytime I've ever had to call them.

I've had a backorder issue before as well (both where the item originally showed in stock AND where the item was backordered for a while).

That said, I ALWAYS go to them first for new gear. Far better than Cabelas/Midway/Natchez/etc; better pricing, free shipping, people who answer the phone right away, etc.

Mark G.
January 18, 2010, 10:29 PM
I don't think they maintain stock in anything. I have ordered & it was sent right out & have ordered and have everything backordered. It seems to be a real crap shoot with them & you need to be careful of their prices.

wey97
January 24, 2010, 05:21 PM
I paid 3 day UPS and the 1st email said the order shipped and I'd get tracking info. soon. Waited another day and hadn't gotten the tracking. I used their chat system to ask a low level cust. svc. rep. and she told me the whole order was on hold due to one product out of two on backorder. I asked why they didn't at least ship the one item and all she said was "Would you like us to split the order?" Gee, you think? It's probably a cost thing.

I asked why in the hell the email said the order had shipped. I was told that they had to mark the merchandise shipped so no one else can order it. Last time I checked you could have an 'ordered' status to knock it out of inventory but don't tell me it's been shipped when it hasn't. They never show out of stock as far as I know. They told me I SHOULD have received another email letting me know the one product was out of stock. It seems like a sham to me that you don't let anyone know the product is out of stock until after the order.

I had to go up two more levels in mgt. to get only half of the extra money I paid for 3 day UPS credited back due to the delay.



I ended up placing another order with them because of the cheap price and it arrived faster than I expected with no snags.

They do have good prices but CALL them to check stock before ordering.

sholling
January 25, 2010, 11:18 AM
I learned a long time ago to always deal with them by phone. They often rely on drop shipments and if their supplier is out of stock that fact won't show up on their site. However if you call first they can check the vendor's inventory.

Steve_in_SEMich
February 1, 2010, 09:33 AM
I've stopped doing business with Optics Planet - I ordered some items (online) in November, rec'd an email notifying me that a couple of the items were on back-order. I responded to their email asking them to cancel the order on 11/28/09 - these were gifts that I needed to send to a couple of buddies that are serving our country in Iraq and wanted to make sure they arrived BEFORE Christmas. A few weeks later I rec'd a notification about a shipment - items arrived that were on the order I cancelled. Of course they charged my credit card. A few weeks later, same thing. Early January, shipped 2 more items. Early last week, another notification - I emailed them again and insisted they stop shipping any items on the order I cancelled and included a copy of my 11/28/09 email again. I also requested they pickup the items they shipped without my permission and issue a refund for any item shipped after my 11/28/09 cancellation email. Of course, I haven't heard back from them. My previous experiences with OP was fine, but this order (my last) has been mishandled from the day I placed the order.

Brian Pfleuger
February 1, 2010, 02:52 PM
Of course, I haven't heard back from them and the packages that have been sitting on my porch for 3, 6, & 8 weeks are still there.

You do know that they're not going to come and get those packages.... right?

You'd have to take them back to UPS (or whoever) and refuse delivery. You likely only have so long to do that, and I'm sure that it's not WEEKS. You also only have so long to protest the charges on your credit cards, so you'd better stop messing around with fruitless emails to a company that provided what they charged you for, and get it done right.

wey97
February 5, 2010, 08:54 PM
I've stopped doing business with Optics Planet - I ordered some items (online) in November, rec'd an email notifying me that a couple of the items were on back-order. I responded to their email asking them to cancel the order on 11/28/09 - these were gifts that I needed to send to a couple of buddies that are serving our country in Iraq and wanted to make sure they arrived BEFORE Christmas. A few weeks later I rec'd a notification about a shipment - items arrived that were on the order I cancelled. Of course they charged my credit card. A few weeks later, same thing. Early January, shipped 2 more items. Early last week, another notification - I emailed them again and insisted they stop shipping any items on the order I cancelled and included a copy of my 11/28/09 email again. I also requested they pickup the items they shipped without my permission and issue a refund for any item shipped after my 11/28/09 cancellation email. Of course, I haven't heard back from them. My previous experiences with OP was fine, but this order (my last) has been mishandled from the day I placed the order.

No offense but I would've handled this a better way. I would've been suspicious when I didn't receive a confirmation email that my order was canceled. I would've called to follow up a couple of days later. I would've gotten the person's dept., name, and ext. I spoke to and asked them to send confirmation.

If I still got charged, I would've canceled the card and called my card company to dispute the charges...immediately. Then I'd only have one charge to dispute and not 3 or 4...and not get stuck with any of them because I waited too long.

Reporting them to the Better Business Bureau may help but I doubt it.

I'm not saying what they did to you was right but you have to be proactive.

addecus
February 9, 2010, 03:05 AM
My go to for scopes from now on. Great customer service , best prices on quality goods. I only regret not doing business with them sooner.