kestak
April 2, 2009, 08:35 AM
Greetings,
I got the run around, I got lied and now, I am spreading the word.
I did business with Samco Global with no issue a few times. Always got the rifle or ammo I ordered. I have a FFL 03 in file with them. I am not a newcomer customer for them.
- Beginning of December 2008, I bought 500 rounds ROF .308Brit from Samco Global.
- I received the rounds last week of January (almost 2 months after the order. No biggie, times are crazy). However, in the box, there was only 98 rounds!!! Moreover, the invoice in the box was not mine but a guy with an Indian name in Texas.
- I called Samco immediately and talked to Abna (or a name sounding something like that). I explained to her the issue and she told me she will call me back within one week. Also, if I can send her the wrong invoice by mail.
- 2 weeks later, no news from Abna. I call her back and I have to explain again the situation. When she was looking at her screen, she got all the facts wrong. But it is ok, she told me the missing rounds will be shipped within the week.
Second week of March, nothing came to my door. I call back Abna and again, I explain the situation and she begins to argue with me that it is impossible that I got only 98 rounds and the invoice mised up is "normal". She then told me I recieved the original package and I signed for it. I says to her: "Of course, I signed for it in January, it is when I noticed I got onlt 98 rounds instead of 500 rounds. She begin to get agitated and ask to talk to the manager. The manager is not there but I need to call back after 15:30.
- I call the manager, he listens to me and says immediately the round will be shipped by the day after and I should receive them 2-3 days after.
It's been 3 weeks and I got NAWTHING! Thinking about the way the manager handled me, I think he just wanted to get rid of me on the phone ASAP and it was never his intention to correct the situation.
Thank you
I got the run around, I got lied and now, I am spreading the word.
I did business with Samco Global with no issue a few times. Always got the rifle or ammo I ordered. I have a FFL 03 in file with them. I am not a newcomer customer for them.
- Beginning of December 2008, I bought 500 rounds ROF .308Brit from Samco Global.
- I received the rounds last week of January (almost 2 months after the order. No biggie, times are crazy). However, in the box, there was only 98 rounds!!! Moreover, the invoice in the box was not mine but a guy with an Indian name in Texas.
- I called Samco immediately and talked to Abna (or a name sounding something like that). I explained to her the issue and she told me she will call me back within one week. Also, if I can send her the wrong invoice by mail.
- 2 weeks later, no news from Abna. I call her back and I have to explain again the situation. When she was looking at her screen, she got all the facts wrong. But it is ok, she told me the missing rounds will be shipped within the week.
Second week of March, nothing came to my door. I call back Abna and again, I explain the situation and she begins to argue with me that it is impossible that I got only 98 rounds and the invoice mised up is "normal". She then told me I recieved the original package and I signed for it. I says to her: "Of course, I signed for it in January, it is when I noticed I got onlt 98 rounds instead of 500 rounds. She begin to get agitated and ask to talk to the manager. The manager is not there but I need to call back after 15:30.
- I call the manager, he listens to me and says immediately the round will be shipped by the day after and I should receive them 2-3 days after.
It's been 3 weeks and I got NAWTHING! Thinking about the way the manager handled me, I think he just wanted to get rid of me on the phone ASAP and it was never his intention to correct the situation.
Thank you